Privacy Policy

Effective date: 17 April 2026

This Privacy Policy explains how hobart-casino.org, operating under the brand Hobart, collects, uses, stores, shares, and protects personal information in connection with its website, player account services, customer support, identity verification, payment processing, responsible gambling controls, and related services. For the purposes of applicable privacy law, Hobart acts as the controller of personal information collected through hobart-casino.org.

Hobart is committed to handling personal information in a lawful, fair, and transparent manner. In Australia, personal information is generally regulated by the Privacy Act 1988 (Cth), including the Australian Privacy Principles. Where anti-money laundering and counter-terrorism financing obligations apply, data may also be processed and retained to meet legal and regulatory requirements, including customer identification and ongoing monitoring obligations. Where users are located in, or data processing involves, jurisdictions with additional privacy protections, including the General Data Protection Regulation where relevant, Hobart will apply those standards to the extent required by law.

By registering an account, using the website, submitting documents, placing bets, playing Casino games online, or otherwise interacting with Hobart, you acknowledge that your personal information will be processed as described in this Privacy Policy. Where consent is required by law for a specific processing activity, your registration or separate affirmative action will be relied upon as that consent. Where processing is necessary for contract performance, legal compliance, legitimate business interests, fraud prevention, or public interest obligations, Hobart may process your information on those grounds without seeking separate consent.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• hobart-casino.org
• account registration and account administration
• identity and age verification procedures
• deposits, withdrawals, and transaction monitoring
• customer service communications
• marketing subscriptions and preference management
• security systems, technical monitoring, and website analytics
• responsible gambling tools and compliance systems

This policy applies whether you access the service on desktop, mobile, tablet, or any other compatible device.

Information We Collect

Hobart may collect personal information directly from you, automatically through your use of the website, and from trusted third parties where lawful.

Information You Provide Directly

When you register, contact support, verify your identity, or use an online Casino service, we may collect:

• full name
• date of birth
• residential address
• email address
• telephone number, if provided
• username and account credentials
• payment details and billing information
• transaction records relating to deposits, withdrawals, refunds, chargebacks, and betting activity
• customer support enquiries and correspondence
• preferences relating to marketing, account settings, and responsible gambling tools
• any information contained in forms, declarations, or statements you submit

Gambling and Account Activity Data

To provide gambling services and manage your account, Hobart may record:

• bets placed and settled
• stakes, winnings, losses, and bonus use
• gameplay history, including Casino games, roulette, pokies, and other Casino games online where offered
• session times, login history, and account changes
• device and browser interactions with gaming services
• self-exclusion, cooling-off, deposit limit, or other restriction settings
• records relevant to disputes, complaints, or account reviews

KYC and Verification Information

To comply with know your customer, age verification, fraud prevention, and AML/CFT requirements, Hobart may request and process:

• government-issued identification documents such as passport, driver licence, or proof of age card
• proof of address documents such as utility bills, bank statements, or government correspondence
• source of funds or source of wealth evidence where required
• payment method ownership verification
• selfies, live verification checks, or other identity matching materials where used for security verification
• records of verification outcomes, risk ratings, and internal review notes

Technical and Usage Information

When you visit hobart-casino.org, we may automatically collect technical information, including:

• IP address
• browser type and version
• operating system
• device identifiers
• time zone setting
• referral URLs
• pages viewed and actions taken on the website
• date and time stamps
• cookie identifiers and similar tracking information
• security and fraud detection logs

Sensitive Information

In limited circumstances, Hobart may process information that may be considered sensitive under privacy law, for example:

• information relevant to responsible gambling assessments
• identity documents containing photo and document number data
• information concerning suspected fraud or criminal activity where lawfully processed

Sensitive information is handled with additional safeguards and only where reasonably necessary and lawful.

How We Use Your Information

Hobart uses personal information only where there is a valid legal basis or lawful justification for doing so. The main purposes of processing are set out below.

To Provide the Services

We use your information to:

• create and manage your account
• verify your age and identity
• process deposits and withdrawals
• allow you to access betting, pokies, roulette, and other Casino games
• administer promotions where legally permitted
• respond to enquiries and provide customer support
• maintain account records and service history

To Comply with Legal and Regulatory Obligations

We may process your information to comply with applicable laws and regulatory duties, including obligations relating to:

• anti-money laundering and counter-terrorism financing compliance
• customer due diligence and enhanced due diligence
• sanctions screening and fraud detection
• prevention of underage gambling
• responsible gambling and harm minimisation controls
• tax, accounting, and reporting requirements
• law enforcement requests and court orders

To Protect the Integrity and Security of the Platform

We use technical, transactional, and behavioural data to:

• detect suspicious activity, collusion, bonus abuse, account takeover, and payment fraud
• secure user accounts and website systems
• investigate breaches of terms and conditions
• prevent duplicate or fraudulent accounts
• maintain business continuity, audit trails, and internal controls

For Service Improvement and Research

Hobart may use aggregated or individual-level information, where lawful, for:

• service analytics and performance review
• website troubleshooting and testing
• product development
• customer experience improvement
• risk management modelling
• internal training and quality assurance

Where possible, Hobart will use de-identified or aggregated information for research and analytics.

Marketing Communications

Hobart may use your contact details and account preference data to send marketing materials about services, updates, offers, and content relating to casino hobart or other relevant services, where permitted by law.

Marketing communications may be sent where:

• you have expressly opted in
• you would reasonably expect such communications based on your existing relationship with Hobart and the communication is permitted under applicable electronic marketing rules
• Hobart has another lawful basis recognised under applicable law

You can opt out of marketing communications at any time by:

• using the unsubscribe function in the relevant email
• changing your communication preferences in your account, where available
• contacting support at [email protected]

Operational and service-related communications will still be sent where necessary, including messages relating to account security, transaction status, legal notices, responsible gambling measures, or material policy changes.

Obtaining Personal Information

Hobart collects personal information through several channels.

Directly From You

We collect information when you:

• register an account
• complete forms on the website
• upload identity documents
• contact [email protected]
• make transactions
• participate in surveys or account checks
• set responsible gambling controls
• submit complaints, disputes, or verification responses

Automatically Through Technology

We collect information using cookies, server logs, software development tools, and security systems when you use the website. This helps us recognise sessions, improve performance, detect fraud, and understand website traffic.

From Third Parties

Where lawful, we may obtain personal information from:

• identity verification service providers
• payment processors and financial institutions
• fraud prevention and risk screening providers
• analytics and technology vendors
• affiliated group entities involved in account administration or compliance support
• publicly available databases
• government, regulatory, or law enforcement bodies
• business partners involved in game provision or transaction validation

If you provide personal information about another person, you must ensure you are authorised to do so.

Data Recipients

Access to personal information is limited to persons and organisations with a legitimate need to know. Depending on the purpose, recipients may include:

• authorised employees of Hobart responsible for support, payments, compliance, fraud, security, marketing, and technical operations
• contractors and service providers acting on Hobart’s instructions
• corporate group entities involved in shared administration, governance, compliance, or IT support
• auditors, legal advisers, and professional consultants bound by confidentiality obligations

All internal access is intended to be role-based and limited to what is reasonably necessary for the relevant function.

Releasing Data to Third Parties

Hobart may disclose personal information to third parties in the following circumstances:

Payment and Banking Services

To process deposits, withdrawals, reversals, and payment verification, we may share relevant data with:

• payment gateways
• banks and card schemes
• e-wallet or payment service providers
• fraud screening and chargeback management providers

Identity, Compliance, and Security Providers

To meet legal obligations and platform security needs, we may share data with:

• electronic identity verification providers
• sanctions and politically exposed person screening providers
• AML/CFT monitoring and case management vendors
• cybersecurity and platform security service providers

Game and Platform Providers

Where required to deliver Casino games, Casino online functionality, or betting services, relevant gameplay or account data may be shared with:

• software providers
• game studios
• platform hosting providers
• integrity monitoring services

Legal and Regulatory Disclosure

We may disclose personal information if required or authorised by law, including to:

• courts and tribunals
• law enforcement agencies
• regulators and supervisory bodies
• tax authorities
• statutory investigators

Business Transfers

If Hobart undergoes a merger, acquisition, restructuring, financing transaction, or asset sale, personal information may be disclosed to actual or prospective counterparties and advisers, subject to confidentiality and lawful handling requirements.

Hobart does not sell personal information in the ordinary commercial sense.

International Data Transfers

Some service providers or group entities may be located outside Australia. Where personal information is disclosed overseas, Hobart will take reasonable steps to ensure the recipient handles the information in a manner consistent with applicable privacy obligations. Such steps may include contractual protections, vendor due diligence, technical safeguards, and transfer mechanisms recognised under applicable law.

By using hobart-casino.org, including services associated with casino in hobart australia or online Casino operations that rely on internationally hosted infrastructure, you acknowledge that cross-border processing may occur where necessary for service delivery, compliance, fraud prevention, or technical support.

Data Retention

Hobart retains personal information only for as long as necessary for the purposes for which it was collected, including legal, regulatory, accounting, dispute resolution, and security purposes.

As a general rule:

• account and transaction records are retained for as long as the account remains active and for a reasonable period afterwards
• AML/CFT and customer identification records may be retained for at least 5 years after the end of the business relationship or completion of the relevant transaction, where required by law
• complaint, dispute, and fraud investigation records may be retained until the matter is fully resolved and for an additional period as reasonably necessary for legal defence or audit
• marketing data is retained until you opt out or the information is no longer required for that purpose
• technical logs are retained in accordance with security, operational, and legal needs

After the applicable retention period expires, Hobart will delete, anonymise, or securely de-identify personal information unless further retention is required or authorised by law.

Where a valid right to erasure applies, Hobart will consider and action the request in accordance with applicable law. However, erasure rights are not absolute and may be refused where retention is necessary for legal claims, AML/CFT compliance, fraud prevention, account security, or other overriding legal obligations.

Security of Your Data

Hobart applies technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. These measures may include:

• password-protected user accounts
• access controls based on role and function
• encryption of data in transit using secure protocols
• encryption or equivalent protections for stored sensitive data where appropriate
• identity and access management procedures
• logging and monitoring of administrative access
• network security controls, firewalls, and intrusion detection measures
• secure document handling and storage procedures
• vendor security assessments where relevant
• incident response and breach management procedures
• staff confidentiality obligations and privacy training

Although Hobart takes reasonable steps to protect your information, no online environment can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying [email protected] promptly if you suspect unauthorised access to your account.

Cookies and Similar Technologies

Hobart uses cookies and similar technologies to support website functionality, remember preferences, analyse traffic, improve performance, and assist with fraud prevention. Some cookies are necessary for essential functions such as login sessions, security checks, and payment processing. Others may be used for analytics or marketing where permitted.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or operation of parts of the website.

Your Rights

Subject to applicable law, you may have the right to:

• request access to the personal information Hobart holds about you
• request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information
• request deletion of personal information in certain circumstances
• object to or request restriction of certain processing activities where such rights apply
• withdraw consent where processing is based on consent, without affecting prior lawful processing
• request details about overseas disclosures where required by law
• opt out of direct marketing communications
• make a complaint about the handling of your personal information

To exercise your rights, contact [email protected]. Hobart may need to verify your identity before processing a request. In some cases, a request may be refused where an exemption applies or where Hobart is legally required to retain the information.

Responsible Gambling and Account Restrictions

Because Hobart may process information to comply with responsible gambling obligations, account restrictions may be applied where necessary for player protection, legal compliance, or security. Depending on the circumstances, restrictions may include:

• deposit limits
• loss limits
• wagering limits
• session time reminders
• cooling-off periods
• temporary suspension
• self-exclusion
• permanent closure where required by law or risk assessment

Information relevant to these measures may be retained and used to ensure that restrictions are properly enforced and not circumvented.

Children and Age Restrictions

Hobart does not knowingly provide gambling services to minors or persons below the legal gambling age. Personal information may be processed to verify age and prevent unlawful access. If Hobart becomes aware that information has been submitted by or about a minor in connection with prohibited access, the information may be used to block the account, reverse unauthorised activity where appropriate, and comply with legal obligations.

Third-Party Websites

The website may contain links to third-party websites or services, including payment providers, software suppliers, or information resources related to a hobart casino hotel, hobart casino opening hours, or other casino in hobart content. Hobart is not responsible for the privacy practices of third-party websites that operate independently. Users should review the privacy policies of those third parties before providing personal information.

Changes to This Privacy Policy

Hobart may update this Privacy Policy from time to time to reflect changes in law, technology, business operations, or compliance requirements. The latest version will be made available on hobart-casino.org with the updated effective date. Where legally required, material changes will be notified by appropriate means.

Contacting Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to make a complaint regarding the handling of your personal information, please contact:

Email: [email protected]

If you are not satisfied with the response to your complaint, you may have the right to escalate the matter to the Office of the Australian Information Commissioner or another competent supervisory authority, depending on the applicable law and your location.

Legal References

This Privacy Policy has been prepared with reference to the following legal and regulatory sources, as applicable:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (Cth)
• Spam Act 2003 (Cth)
• Office of the Australian Information Commissioner guidance on privacy obligations
• AUSTRAC guidance relating to AML/CFT compliance
• General Data Protection Regulation (EU) 2016/679, where applicable

This Privacy Policy is intended to provide transparency about data handling practices and does not limit any rights or obligations arising under applicable law.